Stephanie S Zqr

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Verified Reviewer
| map-marker Lagos, Lagos

I have been getting insults for a loan my friend collected without my knowledge

Aimloan - I have been getting insults for a loan my friend collected without my knowledge
Aimloan - I have been getting insults for a loan my friend collected without my knowledge - Image 2
My friend obtained a loan from aim loan of which I am not aware and neither was I called for clarification. They have been sending insulting messages to me on WhatsApp and using curse words I have explained to them yet they still keep harassing me on a daily basis, they do not relent even after I have corrected them
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Cons:
  • Very rude staffs

Preferred solution: Apology

User's recommendation: Very poor customer service and rude

Favour O Sjk

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Verified Buyer
|

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Verified Reviewer
| map-marker Port Harcourt, Rivers State

I was short payed

Aimloan - I was short payed
I have a problem the last loan alone, I was short payed, I requested for a loan of 15,000 and I was given 11,250 so I don't understand this, and I have being trying to call a customer care for help no number is going true am not just happy
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Loss:
$4

Preferred solution: Full refund

GRAEME G Slk

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Verified Reviewer

Escrow account

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larcenous bastards keep trying to bamboozle me into having an escrow account for taxes and insurance.
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Preferred solution: Price reduction

User's recommendation: caveat emptor

Samson P Oxm

Delaying of loan

I mistakenly entered wrong account number to applied my loan and I changed it,I haven't received any money yet but in my aim loan account it was showed that am owning the money that I haven't received
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Loss:
$15000

Preferred solution: Full refund

Manuel R Zsc

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Verified Reviewer

Unhappy with loan processing

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I applied two months ago to refinance a rental that I own. The loan processor has never called, is very slow in responding. She's requested information already provided to her and is unapologetic about her performance. I've completed 10 loans with Aim Loan, this will be my last. I've also called the loan officer, and she doesn't return phone calls. The interest rates were previously competitive, they no longer are competitive. I'm frustrated with their service, they don't provide an expected completion date either.
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Pros:
  • Website
Cons:
  • Loan officers
  • Current poor loan processor

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from Aim Loan!

1 comment
Guest

My experience was THE EXACT OPPOSITE. I just used this company.

Anonymous
map-marker Lagos, Lagos

0913783****

I ask for a loan of 6000 since yesterday and still I have not been credited and u people have approved the loan if I did not get the loan am not going to pay anything
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linda s Djw

Aim wasted 10 months of my life!

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Stay clear. I used Kendall Scott and Lashar Chapman and a Kelly was their manager.

I started in March. Been a nurse for 30yrs at the same place. No credit card debt.Cars paid off.Even collecting a pension that pays for my home..They ran my credit twice because of timeout because they cant keep their staff. Then they gave me Lashar who was a complete idiot.

Now its Dec. Held up more because I took out $3k to redo floors on the COVID pass and he doesnt understand there is no penalty from my 401 and then he wants my moms homeowners insurance on a home I wont own until she dies because its survivorship( but doesnt add its $100k to my asset.lol)He showed me a printout where it said I was an owner but didnt bother to look at the deed. I bought 2 homes and NEVER asked about my moms home and after 10months they make it a condition of the loan I submit her nonexistent insurance. Then I explain in SW Florida they are not insurable.

They refuse to give me the state of her licensure so I can make a formal complaint.

The manager will not answer,either. Not reputable.pissed

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Loss:
$500
Cons:
  • Ethics
  • Loan officers
  • Underwriter

Preferred solution: I want Kendall Scotts state of licensure and reversal of my credit checks and refund of appraisal fee..

User's recommendation: Stay clear

Anonymous

Run Run Run from this unscrupulous company

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Run Run Run from this company. They get full points for starting the process like they are a professional run outfit, but this facade falls apart quickly as you are getting closer to the closing date. They dropped the ball on multiple things with my refinance, and ultimately I decided to walk away. They will not come through on time, and seem overwhelmed by the mortgage process. And if you have the displeasure of speaking to one of the supervisors Jill (who moonlights as a VP), she will make the situation worse. One conversation with her, and it all makes sense why they have so many one star reviews on yelp. Their responses to their reviews are all telling (all copy and paste check the box responses) This fly by night operation is best avoided.
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Cons:
  • Terrible customer service
Anonymous

Horrible

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they have terrible customer service. unfortunately, they also have incredibly great mortgage rates. but, it comes with the cost of them being horrible to their customers. they treat you like you mean nothing. they have limited hours. everything is difficult with them.
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Pros:
  • Great rate
Cons:
  • Low loan amount
  • Terrible customer service
Reason of review:
Poor customer service
Anonymous
map-marker Imperial, California

Save your time and money

I applied with Aim and got them to rate match a great rate on a 10 year refinance. From day one, I was assured by Amy and Nicole that I was fully qualified and would easily close on time. One day prior to closing Aim backed out stating they would not proceed because of pending HOA litigation. The litigation in question is a nuisance lawsuit filed by a homeowner. One owner among hundreds. Aim was assured by the HOA attorney and manager that if it is not dismissed outright, it would never amount to damages above $10,000 and certainly not come close to 10% of the HOA reserves which is the standard for loans. It turns out the HOA lawsuit was just a smokescreen. Aim did not want to give me the lower rate they had promised and sought to get out of the deal. No other lender has balked at financing because of the pending litigation as it is so trivial and of such little monetary value. By the time Aim cancelled, interest rates had gone up and I am now negotiating with much higher rates due to Aim. They wasted my time and money and now I am paying a much higher price for a loan than I would have if they had honored their commitment. During the process, they also tried to throw in extra fees stating that it was my responsibility to cover the HOA questionnaire fees. The other lenders I obtained quotes from stated that in their estimate so that I was able to fairly compare all fees. I feel this was hidden from me by Aim since they clearly knew they would be requiring this questionnaire to be filled out. Save your time and money and find another lender. Even if they offer you the lowest rate, there is nothing that will stop them from backing out at the last minute if they feel they are not making enough money, regardless of the harm it does to their customer.
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dane c Zxr

Stay away!

Don't use them. I did and I wish I would have used someone else.

They will not return phone calls or emails promptly, they lose forms, they request re submissions constantly, they take their sweet time getting anything done.

I worked with an old timer who she been in the real estate business for over 35 years...she told me that the antics from AIM were like nothing she had ever seen in her experience. Missing forms, resubmissions, accidental misplaced wire transfers, etc. Never ending document requests. Credit score do not mean anything.

PLEASE use someone else.

Don't use them. I did and I wish I would have used someone else.

{{Redacted}}

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Reason of review:
Poor customer service
Anonymous

Pay off loan

Wait 'til you pay off loan then put you in *** they'll send you invoice after another. Even though I paid off my load according to their records, still getting bills that I owe them another monthly mortgage. To proof the Aimloan rep sent me an email, saying got notice that you paid off your load, if you or anyone needs loan do not forget us, we are here to help you. I paid the balance to cover payoff fees, got another bill. keep getting bills. Inconsistance with their records. never ends. Still waiting to get the title of my house after months.
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Anonymous

Loan not closing on time

Immediately supplied all documentation on loan putting 45% down. Should have been no brainer. Aimloan picked appraiser from their vendor list. 3 1/2 weeks later still not completed. Asked daily what they were doing, never had satisfactory answer. Supposed to close in 4 business days, still no appraisal, and unknown where, when or if this loan will close.
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Reason of review:
Order processing issue
Anonymous

False Advertising

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Aim was listed on Bankrate.com as having 930.00 in closing fees. Their site listed almost 3600.00 in fees which they confirmed by telephone.

I was told 3rgd party fees were not properly disclosed. I said no thanks. They are no longer listed on Bankrate. Too suspicious and googled this website to find multiple complaints.

It was not clear why their seemed to be truth in advertising and just who was responsible and Aim provided no explanation or assurances other than to insist they were the lowest ptice mortgage. X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X XX X X X X X X X X X X X X X X X X X X X X X X XX X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

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Cons:
  • Bait and switch perception
Reason of review:
Not as described/ advertised
1 comment
Guest

Fees on website include various title closing fees.

Anonymous

AIMLOAN Caveat Emptor

Remember the first principle of commerce: without a warranty the buyer takes the risk; or in this case the person getting the loan is taking the risk. We all know if it is too good to be true it probably is......

Like many others I jumped on a 3.5% interest rate with an APR of 3.77%. The loan was for 15 years. At the time the Prime Rate was 3.75% "To Good to be True", yes. AIMLOAN.com was professional about getting out of the loan and refunded the Appraisal Fee.

This fee is labeled a "Lock-in Fee" for a specific low rate.

Now you feel stuck. I am sure many people have been really devastated by this behavior.

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Reason of review:
Pricing issue
Anonymous

The Worst Loan Experience Ever

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I made a HUGE MISTAKE when I tried to refinance my investment property with AIMLoan. The building project and my finances were thoroughly verified for loan eligibility prior the loan approval.

After I submitted an enormous amount of documentation, the appraisal report, the underwriter confirmed all calculations and verified that the file met program guidelines. Just days before the closing when I closed all the underwriter’s conditions my loan was rejected because the building did not meet the program guidelines that were previously approved by the underwriter. What a sloppy job made by the loan processor Judy Nguyen and the Underwriter by overlooking all available on day one building information prior the final loan approval.

In my case the AIMLoan INCOMPETENT SERVICE translated to LOST of my TIME and MONEY. DO NOT TRUST THIS LENDER.

View full review
Loss:
$20000
Cons:
  • Lost over 20000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

About

Summary

Aimloan was founded in 1998 as an Internet Direct Lender, committed to using technology to provide a lower cost, more convenient mortgage to its customers. The system of the company eliminates the mortgage broker and highly commissioned loan officer, the highest cost components of the mortgage process. Aimloan further reduces costs by utilizing automated underwriting systems and other technologies, and by lending in 47 states from a single location. The company was founded by Vince Kasperick who continues to serve as president. Aimloan licensed and in good standing with multiple Federal and State regulatory agencies including: Fannie Mae Approved Lender, Freddie Mac Approved Lender and 47 State Licensing Agencies.

Aimloan reviews and complaints

Aimloan is ranked 107 out of 1015 in Loans and Mortgages category

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