We paid our mortgage off on 8/23/12. We have made 6 phone calls to Dovenmuehle Servicing Company and have had 6 different answers as to why they have not processed and/or sent the deed to the county of Denver, Colorado.
We are in a perpetual line of lies from these people, with the 2nd to the last answer saying that the deed is getting ready to be sent to Denver. The next and last conversation we had with them was with a supervisor and she said that they haven't started processing the deed. We understood that they had 90 days to process the deed and get it to the county. Now they are saying that they have 90 days from receipt of the loan company and the supervisor said they just got the paperwork so the 90 days starts now.
How can we get this company to process and get our deed recorded???????? Jan
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